Human Capital Management

Our goal is to create exceptional experiences for every guest, every time. And it is your team
members who drive these experiences and your business results. Attracting, selecting, training and
retaining the most qualified talent are a key factor in the success of your business endeavor. Our
team of experts will partner with your team and local professionals to provide strategic countryspecific HR solutions to best manage the talent within your business.


Our services include the design, development and implementation of:

  • Staffing guides, recruitment strategies, job descriptions and behavioral-based interviews
  • HR policies, procedures, work rules and team member handbooks
  • Compensation and benefits packages: salary planning, incentive plans, employment contracts
    and supplemental programs to integrate with mandatory benefits plans
  • Targeted training plans for all levels of staff
  • Customized guest and service standards training for all departments
  • Web-based and instructor-led management and sales training programs
  • Integrated performance management systems, including performance reviews and individual
    development planning
  • Rewards and recognition programs
  • Assessments, coaching and feedback for management personnel.
  • And to help you measure the success of your HR programs, we offer:
  • Employee engagement surveys
  • Industry benchmarks and best practices
  •  HR metrics and scorecard